Yamaha Financial Services Mobile App

Frequently Asked Questions

How to get Started

What is the App?
The App allows you to access your account information anytime anywhere.  You can transact, update your information and contact our friendly staff if you need assistance on 1800 123 100.

How do I download the App?
You can download the App from the App Store or Google Play.

How do I get started?
Once you have downloaded the App to your device, follow the prompts and register your personal details.  Once registration is complete you can link your account and access your information. 

What if I can’t register my details?
If you are having issues registering your information please contact our Customer Service Team on 1800 123 100 and they can assist you.

What is the process of linking Accounts to my Registration ID?
You will need to enter your Contract number or Asset Information and then enter the Passcode that is sent to you via SMS.  

What should I do if I haven't received my SMS verification?
To ensure you receive the SMS code you will need to make sure that our records have your up to date and correct mobile number.  Please contact our team on 1800 123 100 if this is not the case.

Can I use touch ID/fingerprint and Face recognition ID for the App?
Yes, you will be offered to use the touch ID and Face recognition process when you first register your details.  

How secure is the App?
Our registration process and the password you choose when you set the App up protects your personal information and only you can see it.

What do I need to use the App?
To use the App you need internet access.  For iPhone you need IOS 13.5 and above and Android is 5.0 or above.

Where can I find the App Terms and Conditions?
You can find the Terms and Condition in the ‘More’ section of the App or on our website.

Accounts and Payments

Can I make a payment via the App?
Yes you can make a payment from your nominated Account.

Can I get a payout figure?
Yes you can get a Payout via the App and set up a payment for the next business day if you wish to proceed.  

What should I do if I haven't received my email verification?
Please check your junk folder then confirm your email address.  You can contact our Customer Service Team on 1800 123 100 if you still have not received the email.

Which accounts can I access through the app?
You can access your Consumer Credit Account only at this stage.

Can I link more than one Account in the App?
Yes you can link all of your eligible Loan Accounts to the App

Can I update my details in the App?
Yes you can update your Phone Number, Postal Address and Email in the ‘Settings’ section of the App

Can I change my payment frequency?
You will not be able to complete this in the App, please call our Customer Service Team on 1800 123 100 to discuss.

Can I update my Bank Account Number in the App?
You will be able to update your BSB and Bank Account Number for direct debits.

How can I apply for Financial Hardship?
You can apply for Hardship by contacting us via the ‘Hardship’ section in the App

How can I take advantage of the Offers / Promotions that are available?
If you wish to take advantage or would like to get more information click through on the Promotion displayed and you will be directed to the corporate websites for more details.

Management and Settings

How do I reset my password?
You can click on ‘Forgot Password’ on the registration page or go to the ‘Settings’ section and click on ‘Çhange Password’.

How does my password work?
Ensure that your Password is at least 8 characters long and must contain at least 1 capital letter and 1 symbol eg @#$*^. Do not share your password with anyone and ensure you change your password regularly.

Can I access the App overseas?
You can access the App anywhere in the world as long as you have Internet Connectivity.

Can I log into the App on more than one mobile device?
Yes you can log in on multiple mobile devices.

What happens if my mobile is stolen?
If your mobile is stolen your information is protected unless your protected password is entered successfully.  You can contact our Customer Service Team on 1800 123 100 if you have any concerns.