Our Complaints Handling and Dispute Resolution Process
If you have a complaint about any aspects of our products and services, please contact us first on 1800 123 100 so that we can resolve your concerns.
Once we are aware of your concern our staff will take the appropriate steps to address your concerns immediately.
If the staff member is not able to resolve this with you, the matter will be escalated to a higher level to the relevant manager. You may request this escalation at any time by calling or writing to us. The manager will investigate the issue and take all reasonable steps to resolve the matter with you or your authorised representative.
Escalating your complaint
Should you feel that your complaint has not been properly handled or you are not satisfied with the result, you may request an independent review of your dispute by writing to:
Dispute Resolution Officer Yamaha Motor Finance Australia Pty. Ltd. Locked Bag 79 Wetherill Park NSW 2164 Email: firstname.lastname@example.org
External Dispute Resolution Scheme
If you feel we have not fairly resolved your complaint you can refer the matter to an external dispute resolution service. Yamaha Motor Finance is a member of the Financial Ombudsman Service (FOS). FOS independently and impartially resolves disputes between consumers and participating financial services providers.
The contact details for the Financial Ombudsman Service are: Financial Ombudsman Service GPO Box 3 Melbourne Victoria 3001 Phone: 1300 780 808 Fax: 03 9613 6399 Email: email@example.com Web site: www.fos.org.au