Yamaha Motor Insurance

Thank you for insuring with YMI.
To make payments and renewals easy we have a few different options available.
To make amendments including monthly or yearly payment frequency, please call 1300 794 454

Pay Online
Fastest & easiest way to pay with your credit card (Visa & Mastercard)

Pay by Phone
To pay via our automated credit card payment system, call 1300 794 454
Please Note: Have your Credit Card details and Policy on hand when you call.

Mail
Yamaha Motor Insurance Australia Pty. Ltd.                                                       
Locked Bag 79, Wetherill Park NSW 2164

To help with your Renewal please;

1. Check Details
Please check that your details contained in the attached Policy Invitation are correct and appropriate for your needs. Your current Product Disclosure Statement (PDS) will continue to apply if you renew. Navigate to your relevant PDS via the links below. If any of your details are not correct please contact  us on 1300 794 454  or email customerservice@ymia.com.au.

Product Disclosure Statements:

• Road Motorcycle PDS
• Off-Road Motorcycle PDS
• Marine Vehicle PDS

2. Review Your Disclosure Obligations
Refer to the PDS for details of the duty. If there are any changes or new matters to be disclosed, please contact us on 1300 794 454 or email customerservice@ymia.com.au.

Don’t stress, we are here to make your claim as easy as possible for you. 

Please download one of our Claim Forms, complete and send back to claims@ymia.com.au or call our friendly claims consultants on 1300 652 936.

One of our consultants will be in touch within the next 48 hours to discuss the process with you.

Contact us or Call 1300 794 454 for a quote today

For insurance claims, please call 1300 652 936 or email your claims form to claims@ymia.com.au 

Hours of operation
Monday to Friday (Exception Australian Public Holidays)  
8.00 am to 5.00 pm

Yamaha Motor Insurance Australia Pty. Ltd.                                                       
489-493 Victoria Street, Wetherill Park, NSW 2164, Australia
Locked Bag 79, Wetherill Park NSW 2164

Complaints Handling and Dispute Resolution Process
If you have a complaint about any aspects of our products and services, please contact us first on 1300 794 454 so that we can resolve your concerns. Once we are aware of your concern our staff will take the appropriate steps to address your concerns immediately. 
If the staff member is not able to resolve this with you, the matter will be escalated to a higher level to the relevant manager. You may request this escalation at any time by calling or writing to us. The manager will investigate the issue and take all reasonable steps to resolve the matter with you or your authorised representative.

Escalating your complaint
Should you feel that your complaint has not been properly handled or you are not satisfied with the result, you may request an independent review of your dispute by writing to:
Dispute Resolution Officer
Yamaha Motor Insurance Australia Pty. Ltd.
Locked Bag 79,Wetherill Park NSW 2164
Phone: 1300 794 454
Email: complaints@ymia.com.au

External Dispute Resolution Scheme
If you feel we have not fairly resolved your complaint you can refer the matter to an external dispute resolution service. Yamaha Motor Insurance is a member of an external dispute resolution scheme which independently and impartially reviews and resolves disputes between consumers and participating financial services providers.
The contact details are:

Australian Financial Complaints Authority (AFCA)
GPO Box 3, Melbourne Victoria 3001
Phone: 1800 931 678
Fax: 03 9613 6399
Email: info@afca.org.au
Web site: www.afca.org.au

Insurance issued by HDI Global Specialty SE – Australian Branch ABN 58 129 395 544, AFSL No. 458776 acting through its agent Yamaha Motor Insurance Australia Pty. Ltd. ABN 48 603 882 980, AFSL 497198. Any advice provided is of a general nature only and does not take into account your particular objectives, financial situations or needs.  Please read the Product Disclosure Statements (PDS) before you make any decisions regarding this product. If you have any queries that are not covered in the PDS, please contact your local Yamaha dealer.  YMI acts under a binder authority from HDI Global Specialty SE  as the Insurer that allows YMI to arrange insurance policies and to handle and settle claims made upon it subject to the terms of the binder authority.  In doing so YMI acts for HDI Global Specialty SE and not you.  YMI’s AFSL authorises it to provide these services.  YMI’s contact details are:  Yamaha Motor Insurance Australia Pty. Ltd.  489-493 Victoria Street, Wetherill Park NSW 2164 Telephone: 1300 794 454 Email: Customerservice@ymia.com.au

Yamaha GAP Insurance issued prior to 31 October 2017 are underwritten by AIG Australia Limited ABN 93 004 727 753 AFSL 318686 (AIG) acting through its agent NM Insurance Pty Ltd (ABN 34 100 633 038) (AFSL 227186) (NM Insurance).  About NM Insurance:  NM Insurance acts under a binder authority from AIG, which allows NM Insurance to arrange this insurance, to administer it and to handle and settle claims made upon it, subject to the terms of the binder authority. In doing so NM Insurance acts for AIG and not You. NM Insurance's Australian Financial Services Licence authorises it to provide these services. NM Insurance’s contact details are: NM Insurance Pty Ltd, 28-32 George Street, Sandringham VICTORIA 3191 Telephone: 1300 794 454 Facsimile: 03 8599 5099 Email: customerservice@nminsurance.com.au.

Product Disclosure Statements:

• Road Motorcycle PDS
• Off-Road Motorcycle PDS
• Marine Vehicle PDS

Yamaha Motor Insurance is committed to exercising greater care when dealing with vulnerable customers.  Please use the resources (PDF) below to contact us. 

Family Violence and Supporting Vulnerable Customers

View our Family Violence & Supporting Vulnerable Customers procedure to find out how we can help. 

Financial Hardship Procedure

View our Financial Hardship procedure or Download the Financial Hardship Application Form for assistance. 

Vulnerable Customers

View our procedure for Vulnerable Customers requiring assistance. 

Since 1 January 2022, our insurer HDI Global Specialty SE - Australia (ABN 58 129 395 544, AFSL 458776) is a signatory to the General Insurance Code of Practice (Code).  The Code outlines the standards that insurers need to deliver.  It lets you know what you should expect from your insurance company.

Introduced by the Insurance Council of Australia (ICA), the Code sets out the standards that general insurers must meet when providing services to their customers. It also sets out timeframes for general insurers to respond to claims, complaints and requests for information from customers.

The objectives of the Code are:

• to commit us to high standards of service;
• to promote better, more informed relations between us and you;
• to maintain and promote trust and confidence in the General Insurance industry;
• to provide fair and effective mechanisms for the resolution of complaints and disputes you make about us; and
• to promote continuous improvement of the General Insurance industry through education and training.

The Code Governance Committee is an independent body that monitors and enforces insurers’ compliance with the Code as well as identifying areas for improvement of insurance practices and helping the general insurance industry understand and comply with the Code.

Anyone can report alleged breaches of the Code to the CGC at any time.

Further information about the Code or the Code Governance Committee and your rights under it is available at https://insurancecouncil.com.au/cop/