policy-and-procedure

Confirmation of Booking, Invoices & Payment
Once Yamaha Motor Australia's ATV SSV Safety Institute date is announced be sure to get your application in early because numbers are limited. Company invoices are produced upon enrolment into the course. Payment terms are net 30 days. The invoice is also a receipt after payment is made. Payment can be made by EFT, credit card (Visa, MasterCard, American Express), cheque or cash/money order. We do not accept Diners Club. We can provide our account details for direct deposits into our bank account.

You will receive confirmation/Tax Invoice Receipt of your booking and final details. Yamaha Motor Australia's ATV SSV Safety Institute reserves the right to cancel or change courses depending on entries and/or weather. However, bookings can be transferred to any other Yamaha ATV SSV Safety Institute Rider Course.

GST: All our Nationally Recognised courses are GST exempt.

Access to student records and course attainment information
If you have lost or would like a copy of your course attainment information, please notify the Yamaha Motor Australia’s ATV SSV Safety Institute in writing and an electronic copy of your transcript will be emailed to you within 21 days. A $25 Inc. GST admin fee applies to re-print it.

Access & Equity
We ensure that our student selection criteria are non-discriminatory and provide fair access to training for the disadvantaged.  To assist in identifying and special learning needs we ask that all students provide us with information regarding any language, literacy and numeracy (LL&N) challenges prior to the start of your training.  If you feel you may have an impairment or learning difficulty that could affect your learning throughout the duration of this short course please discuss this with the office or trainer prior to enrolling. 

Confidentiality
We are obliged under the National Vocational Education and Training Regulator Act 2011 to disclose to the Australian Skills Quality Authority (ASQA) and other related government entities certain information relating to your studies with us, including student identities and details of issue qualifications and statements of attainment. Also, under the Data Provision Requirements 2012, we are required to collect personal information about you and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER). Other than this, student and client personal details remain confidential at all times and are not disclosed to any other third party without your written consent.

Unique Student Identifier (USI)
From 1 January 2015, Yamaha Motor Australia's ATV/SSV Safety Institute can be prevented from issuing you with a nationally recognised VET qualification or statement of attainment when you complete your course if you do not have a Unique Student Identifier (USI). If you have not yet obtained a USI you can apply for it directly at http://www.usi.gov.au/create-your-USI/ on computer or mobile device. Please note that if you would like to specify your gender as ‘other’ you will need to contact the USI Office for assistance. For further information please visit usi.gov.au

Privacy Policy
Your privacy is respected, and all of your personal information collected by us is protected by the Commonwealth Privacy Act 1988.  If the permission box on the enrolment form is ticked your data may be used to enable us to provide you with the products you have requested, to inform you of other products you may be interested in, to assist with research and development of our courses, and to maintain and develop our business systems and infrastructure.  If you wish to be removed from our contact list please contact us at atvtraining@yamaha-motor.com.au.


Essential Reading 
If you have booked into a course that requires pre reading then this applies to you. To ensure you have an excellent learning experience you need to do some pre-course homework. This ensures that you have read the course handbook and have brushed up on the theory prior to attending the course. 
 
Read the workbook thoroughly. This may take a few hours, so leave yourself enough time to take it all in before you attend the course. 
 
It is essential that you complete the written assessment before you attend the course. 
 
All Students 
Take your completed assessment to the course with you, where it will be marked by your instructor. If you have answered any questions incorrectly the instructor will review them collectively so that all in the class have the same underpinning knowledge. This is also a great time to raise any questions that you may have about your assessment or anything in the course handbook. 
 
The Practical components 
Throughout the day, various assessments will be conducted. The assessment process will be explained to you during the introduction to your course but a general overview is provided further below. To get the most out of your training, participate as much as possible. This will help instil the knowledge and skills to be competent. 

Training Presentation Method 
1. The trainer will demonstrate the competency 
2. Then the trainer will assist you to master the competency 
3. Then you will demonstrate the competency to the trainer assessor. 

Training Assessment
The course consists of theory and practical sections. The theory will provide background
Information to assist with the understanding of the practical section• 
Theory presentation is typically conducted to establish the trainee’s specific needs and understanding
The aim of the assessment is to ensure trainees understand the techniques and its application.  Refining these techniques can only come with practice
The instructor a qualified workplace assessor progressively assesses trainees during the Practical Phases as either –Satisfactory (S) or Not Yet Satisfactory (NYS) against the assessment criteria
Final assessment can only be conducted after trainees have been shown and understand the techniques and had sufficient time to practice
The assessment may take many forms, written questions, oral questions and practical demonstrations are the main ways that you will be assessed during your training; you may be asked scenario questions, supply evidence of your abilities in other ways. Including completing the questionnaire 
There is opportunity for recognition of prior learning available, contact Yamaha Motor Australia's ATV/SSV Safety Institute for more information

Assessment Issues
If you are unhappy with your assessment discuss the matter with your trainer or assessor who will explain the assessment procedures and criteria. You can then re-do your assessment or make arrangements to sit in on another course at a later time. If you are still not satisfied, call the course co-ordinator to discuss the matter. If required, you can attend another course with a different trainer (at no cost) to re-do the assessment.

Complaints and Appeals

We have a fair and transparent process in place for handling complaints and appeals, and you are welcome to raise concerns with us about our training. Students have the right to lodge an appeal against an assessment decision up to thirty (30) days following the posting of results.The steps for a complaint/issue are: 

  • You should discuss the issue/complaint on the day with the person/trainer
  • If the complaint cannot be resolved on the day then lodge the complaint with the Compliance Manager via email at atvtraining@yamaha-motor.com.au or complete and submit the complaint or assessment appeal form which are accessible on our ‘Course’ page
  • You should state what outcome you are looking for to resolve the complaint.
  • The Compliance Manager will contact you to discuss the provided details.
  • The Compliance Manager will advise the RTO Manager of the complaint/assessment appeal & investigate it with assistance from relevant staff member/s. 
  • The Compliance Manager will, within 7 working days, advise all parties of the progress or outcome as a written response to the complainant of the action taken and the reasons for the decision.
  • A student not satisfied with the decision reached by the RTO may appeal the decision and request an independent mediator. The appeal form is accessible on our ‘Course’ page

Refund Policy
Yamaha Motor Australia’s ATV SSV Safety Institute offers a fair and equitable refund policy that complies with all legislative requirements. 

If Yamaha Motor Australia’s ATV SSV Safety Institute cancels or discontinues a course on the day, which is unlikely due to the course being held over the duration of 5 hours, for unforeseen circumstance such as weather or breakdowns in equipment, students will be given the opportunity to re-enrol in the next possible future course that is most appropriate to them. A transfer fee will not apply.

If you withdraw from a course during the day we will not refund any payments after the commencement of the course unless you are injured, then you can choose between being given a credit for a future course or full refund.

Students who have left the course without a valid medical reason & doctor’s certificate will not be refunded course fees.

Cancellation Fees

  • Cancellations between:
    More than 5 business days = deposit forfeited
    Less than 5 business days = 100% of course cost
  • Transfer to new date:
    More than 5 business days – no charge 
    Less than 5 business days - $50
A refund will be provided:
• For an overpaid fee
For any fees paid in advance for training cancelled by Yamaha Motor Australia’s ATV/SSV Safety Institute will be refunded 100% (unless you have arranged to be transferred into another course)
If Yamaha Motor Australia’s ATV/SSV Safety Institute fails to provide in full the agreed training services or a course is terminated midstream. However, a percentage of the original fees and charges may apply depending on the percentage of completed training activities
The student withdraws from a course during the day after the commencement of the course due to being injured (valid medical reason & doctor’s certificate) and then they can be given a credit for a future course or full refund
When RPL or Credit Transfer (CT) has been granted after the student has paid their full course fees, then a partial refund of fees may be applicable

A refund will not be provided if:
The student does not show up for the course
The student fails to complete the course
The student has been expulsed from a course by breaching the required code of conduct as described in the Student Handbook
The student had failed to pay the course fees
The student has left the course without a valid medical reason & doctor’s certificate
 

Refund policy in the event of a course being cancelled

  • In the event of a course being cancelled (e.g. reasons weather or breakdown of equipment), the student will be offered an alternate course date
  • If in doubt, contact us prior to the course at Yamaha Motor Australia's ATV SSV Safety Institute office on 1300 79 69 79

Student Rights + Responsibilities 
Students are required to:
Attend 100% of the scheduled course time
Approval of < 100% attendance is up to the trainer’s discretion
Practice non-discriminatory behaviour
Take responsibility for your own learning
Provide feedback to the trainer
Accept constructive evaluation
Ask for help when required
Inform Yamaha Motor Australia's ATV/SSV Safety Institute of your current mailing address

Legislative requirements

There may be a number of Legislative requirements that relate to the use of ATVs and their attached equipment and how they are used in the workplace and environment.  These may include but are not limited to Acts in relation to Environmental Protection (Example; Environmental risk management plans, Environmental authorities, Site management plans, Fertiliser application requirements) and Acts in relation to Workplace Health and Safety (Example; Managing risks, Right of workers to cease unsafe work)

Information on legislative requirements can be found on Web sites such as ‘Safe work Australia’ or State government WPHS web sites and State and Federal Government Environmental Protection Websites.

Direct WHS legislative issues such as but not limited to the relevant and correct use of personal protective equipment (PPE), correct fitting techniques, the use of safety data sheets (SDS) and environmental protection issues will be covered during the course.

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