Frequently Asked Questions

Select the area below that your support query relates to best and browse through the list of Frequently Asked Questions. If you cannot find the answer to your query in the FAQs list, you will be able to fill in a Customer Support form.

Yamaha Financial Services

  • How do I apply

    Using Yamaha Financial Services is simple, either visit your local Yamaha dealer, call our Direct Sales Team on 1800 123 100 or apply for a conditional pre-approval online.

     

    On completion of your pre-approved application you will be contacted by one of our experienced staff. When you submit this pre-approved application, the data will be encrypted and sent securely to our team. (Terms and conditions on pre-approval apply).

    To help speed up the approval of your loan, please have the following ready:

    • Proof of identification - eg. drivers licence
    • Proof of income -     eg. current pay slips
    • Your banking details -     for direct debit payments

    Download a copy of the Yamaha Motor Finance Credit Guide

  • Target Market Determinations

    From 5 October 2021, the Target Market Determinations for our financial products and credit products will be available. Download the Target Market Determination document (PDF 275KB) now.

    What is a Target Market Determination?
    A target market determination is a document that describes the type of consumer who suits the products we offer.  We determine this by considering the class of customers for which our product meets their needs, objectives and financial situation. 

    It also sets out who can distribute our products, how they can do this, and situations when we may need to review our products and the target market.
    Why do we have Target Market Determinations?

    From 5 October 2021, Yamaha Motor Finance Australia Pty Ltd (YMF) needs to comply with new requirements which arise under the Treasury Laws Amendment (Design and Distribution Obligations and Product Intervention Powers) Act 2019.  This new law requires YMF to have Target Market Determinations, as well as meet other obligations.

    This framework will help ensure YMF is putting customers at the centre of how we design and distribute our products.

  • Contact YAMAHA MOTOR FINANCE

    CONTACT YAMAHA MOTOR FINANCE

    Click here for a general YMF enquiry

    Phone: 1800 123 100

    Email: directsales@ymf.com.au

     

    Hours of operation

    Monday to Friday (Exception Australian Public Holidays)

    8.00 am to 5.00 pm

     

    Yamaha Motor Finance Australia Pty. Ltd.                                                       

    489-493 Victoria Street, Wetherill Park, NSW 2164, Australia

    Locked Bag 79, Wetherill Park NSW 2164

     

    Hardship Assistance 

    For hardship assistance please contact us by;

    Phone: 1800 123 100

    Email: Customerassist@ymf.com.au

    Mail: Locked Bag 79, Wetherill Park NSW 2164

     

  • Contact Yamaha Motor Insurance

    Contact us or Call 1300 794 454 for a quote today

    For insurance claims, please call 1300 652 936 or email your claims form to claims@ymia.com.au 

    Hours of operation
    Monday to Friday (Exception Australian Public Holidays)  
    8.00 am to 5.00 pm

    Yamaha Motor Insurance Australia Pty. Ltd.                                                       
    489-493 Victoria Street, Wetherill Park, NSW 2164, Australia
    Locked Bag 79, Wetherill Park NSW 2164

  • YMF Complaints

    Complaints Handling and Dispute Resolution Process
    If you have a complaint about any aspects of our products and services, please contact us first on 1800 123 100 so that we can resolve your concerns. Once we are aware of your concern our staff will take the appropriate steps to address your concerns immediately. 
    If the staff member is not able to resolve this with you, the matter will be escalated to a higher level to the relevant manager. You may request this escalation at any time by calling or writing to us. The manager will investigate the issue and take all reasonable steps to resolve the matter with you or your authorised representative.

    Escalating your complaint
    Should you feel that your complaint has not been properly handled or you are not satisfied with the result, you may request an independent review of your dispute by writing to:
    Dispute Resolution Officer
    Yamaha Motor Finance Australia Pty. Ltd.
    Locked Bag 79,Wetherill Park NSW 2164
    Phone: 1800 123 100
    Email: complaints@ymf.com.au

    External Dispute Resolution Scheme
    If you feel we have not fairly resolved your complaint you can refer the matter to an external dispute resolution service. Yamaha Motor Finance is a member of an external dispute resolution scheme which independently and impartially reviews and resolves disputes between consumers and participating financial services providers.
    The contact details are:

    Australian Financial Complaints Authority (AFCA)
    GPO Box 3, Melbourne Victoria 3001
    Phone: 1800 931 678
    Fax: 03 9613 6399
    Email: info@afca.org.au
    Web site: www.afca.org.au

     Download our complaints brochure (PDF) for more information.

  • YMI Complaints

    Complaints Handling and Dispute Resolution Process
    If you have a complaint about any aspects of our products and services, please contact us first on 1300 794 454 so that we can resolve your concerns. Once we are aware of your concern our staff will take the appropriate steps to address your concerns immediately. 
    If the staff member is not able to resolve this with you, the matter will be escalated to a higher level to the relevant manager. You may request this escalation at any time by calling or writing to us. The manager will investigate the issue and take all reasonable steps to resolve the matter with you or your authorised representative.

    Escalating your complaint
    Should you feel that your complaint has not been properly handled or you are not satisfied with the result, you may request an independent review of your dispute by writing to:
    Dispute Resolution Officer
    Yamaha Motor Insurance Australia Pty. Ltd.
    Locked Bag 79,Wetherill Park NSW 2164
    Phone: 1300 794 454
    Email: complaints@ymia.com.au

    External Dispute Resolution Scheme
    If you feel we have not fairly resolved your complaint you can refer the matter to an external dispute resolution service. Yamaha Motor Insurance is a member of an external dispute resolution scheme which independently and impartially reviews and resolves disputes between consumers and participating financial services providers.
    The contact details are:

    Australian Financial Complaints Authority (AFCA)
    GPO Box 3, Melbourne Victoria 3001
    Phone: 1800 931 678
    Fax: 03 9613 6399
    Email: info@afca.org.au
    Web site: www.afca.org.au

     

  • YMF Disclaimer

    The information provided by YMF on this website is of a general nature and for information only. Before making a decision about finance options featured on our website, you should consult with your independent legal, taxation and financial advisor, who can advise you which finance arrangement will best suits your individual circumstances, objectives and personal or commercial needs.

    Note: Loan applications are subject to YMF’s normal lending approval process and credit is subject to approval. Credit criteria, fees and charges, terms and conditions apply. A copy of full terms and conditions is available on request and will be included with the loan contract and schedule. The information provided by YMF is of a general nature and for information only. Before making a decision about finance options featured in this brochure, you should consult with you own independent legal, taxation and financial advisors, who can advise you which finance arrangement best suits your needs.
     
    For secured loan our comparison rate is based on either:

    a) a loan of $30,000 over 5 years or
    b) a loan of $10,000 over 3 years.
      
    WARNING: The comparison rate is true only for the examples given and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate. 

    Yamaha Motor Finance Australia Pty Ltd. ABN 29 101 928 670
    Australian Credit Licence 394553
     

    Yamaha Motor Finance Privacy Policy

  • YMI Disclaimer

    Insurance issued by HDI Global Specialty SE – Australian Branch ABN 58 129 395 544, AFSL No. 458776 acting through its agent Yamaha Motor Insurance Australia Pty. Ltd. ABN 48 603 882 980, AFSL 497198. Any advice provided is of a general nature only and does not take into account your particular objectives, financial situations or needs.  Please read the Product Disclosure Statements (PDS) before You make any decisions regarding this product. If You have any queries that are not covered in the PDS, please contact Your local Yamaha dealer.  YMI acts under a binder authority from HDI Global Specialty SE  as the Insurer that allows YMI to arrange insurance policies and to handle and settle claims made upon it subject to the terms of the binder authority.  In doing so YMI acts for HDI Global Specialty SE and not You.  YMI’s AFSL authorises it to provide these services.  YMI’s contact details are:  Yamaha Motor Insurance Australia Pty. Ltd.  489-493 Victoria Street, Wetherill Park NSW 2164 Telephone: 1300 794 454 Email: Customerservice@ymia.com.au

    Yamaha GAP Insurance issued prior to 31 October 2017 are underwritten by AIG Australia Limited ABN 93 004 727 753 AFSL 318686 (AIG) acting through its agent NM Insurance Pty Ltd (ABN 34 100 633 038) (AFSL 227186) (NM Insurance).  About NM Insurance:  NM Insurance acts under a binder authority from AIG, which allows NM Insurance to arrange this insurance, to administer it and to handle and settle claims made upon it, subject to the terms of the binder authority. In doing so NM Insurance acts for AIG and not You. NM Insurance's Australian Financial Services Licence authorises it to provide these services. NM Insurance’s contact details are: NM Insurance Pty Ltd, 28-32 George Street, Sandringham VICTORIA 3191 Telephone: 1300 794 454 Facsimile: 03 8599 5099 Email: customerservice@nminsurance.com.au.

    CCI/GAP/ Tyre & Rim 
    Yamaha Motor Insurance tyre and rim, loan protection insurance and GAP Insurance issued between 1 November 2017 and 31 December 2019 is underwritten by HDI Global Specialty SE – Australian Branch ABN 58 129 395 544, AFSL No. 458776 acting through its agent Yamaha Motor Insurance Australia Pty. Ltd. (‘YMI’) ABN 48 603 882 980, AFSL 497198.  About YMI Insurance:  YMI acts under a binder authority from HDI, which allows YMI to arrange this insurance, to administer it and to handle and settle claims made upon it, subject to the terms of the binder authority. In doing so YMI acts for HDI and not You. YMI's Australian Financial Services Licence authorises it to provide these services.
     

General

YFS Now App

Motorcycles

Outboard

  • Are Yamaha engines compatible with E10 fuel?

    All 2008 and later outboard models have been designed with fuel system components that are tolerant to fresh fuel containing ethanol up to 10% (E10). Outboard fuel systems can still be affected by: water, dissolved gum, varnish, corrosion particles, and dissolved resins that E10 fuel has cleaned from the distribution system and your boat’s fuel tanks.

  • What can I do to prevent issues with E10 fuel?

    Total prevention of issues may not be possible but there are steps you can take to minimize the occurrence and severity of the negative affects of E10 fuel:

    • If at all possible, do not use E10 fuel.
    • Ideally (before switching to E10 fuel) have your fuel tank completely drained to remove any accumulated water. As little as 500mls. of water can promote phase separation in 100L of E10 fuel. The result would be 10L of unusable ethanol and water mixture on the bottom of the tank.
    • If the tank can be completely drained, the internal surfaces should be mechanically cleaned to remove rust or aluminium oxides. Fuel polishing companies may be able to provide this specialized service.
    • Consider replacing the fuel tank in an older boat.
    • If your boat has fibreglass fuel tanks built prior to the early 1990’s, consult with your boat builder concerning E10 compatibility.
    • If unable to completely drain and clean your tank before switching to E10 fuel, add as much E10 fuel as possible to minimize the possibility of phase separation. Example: 500mls of water may cause phase separation in 100L of E10 but 500mls of water in 120L would be safe from phase separation.
    • Install a Yamaha 10-micron water separating/fuel filter between the boat’s fuel tank and the engine.
    • Change the 10-micron filter every 25 hours of use until there are no indications of excessive water and contaminates collecting in the filter. Normal filter changes are recommended every 50 hours of use.
    • Carry extra filters and change more frequently if there are indications the efficiency of the filter is rapidly diminishing due to excessive water and contaminates.
    • Buy brand name fuel.
    • Buy fuel from the same source if possible.
    • Buy fuel from stations that have newer, cleaner storage tanks.
    • Do not drain a used filter and reinstall. Contaminated fuel can enter the filtered side of the filter while draining.

  • Can I use fuel with a higher percentage of ethanol, such as E15 or E85?

    No, all of the negative issues discussed above will be increased and may cause major damage to the engine.

  • Why do boats seem to have more issues attributed to E10 fuel than cars

    Cars can have issues but are somewhat more tolerant due to typical usage patterns and differences in their fuel systems. Major differences are:

    • Modern automotive fuel systems (fuel filler, fuel tank, distribution lines and engine components) are closed or non-vented. Once the fuel is pumped into the tank, there is very little circulation of outside air (containing moisture) into the fuel system.
    • Boats are operated and often stored in a very wet environment increasing the risk of water directly entering the fuel system.
    • Boats have vented fuel systems which allow moisture laden air to circulate into the fuel tank as the fuel is drawn out of the tank and as the fuel expands and contracts during heating and cooling cycles of the outside air.
    • Automotive fuel tanks are typically much smaller than boat fuel tanks and are refilled more frequently. A full tank of fuel in a car or truck, typically 50-70 litres, may be used and refilled every week or two. Boat fuel tanks, typically 70-100 litres per tank, may only be refilled once a month during the boating season and typically may sit unused for many months during the off season.
    • Some boats use fibreglass fuel tanks. Polyester resins can be dissolved by ethanol.

  • How long can E10 fuel be stored?

    There are many different opinions concerning how long it is ok to store any fuel (E10 fuel or petrol), 2 weeks, 90 days, 1 year, or longer, before losing the properties that are required for proper and safe operation of your engine. There are too many variables (e.g., the age of fuel when purchased, temperature, humidity, use of stabilizers and the type of storage containers) to accurately predict how long.

  • Can I use the petrol remaining after removal of the phase separated water and alcohol?

    No, as mentioned above, the remaining petrol will have a lower octane level that may not be compatible with your engine.

  • Can phase separation be reversed?

    No, there are no additives or processes that will recombine phase separated ethanol and petrol.

  • What happens when phase separation occurs

    Several things happen:

    • The ethanol and water molecules settle to the bottom of the fuel tank forming a distinct layer of water & ethanol on the bottom and petrol without ethanol on the top.
    • Fuel for the engine is drawn from the bottom of the tank. An engine will not run properly, if at all, on ethanol and water. The ethanol and water mixture is very corrosive to some metals and can damage internal engine components.
    • The remaining petrol, without ethanol, will have an octane level below the original E10 fuel’s octane level, approximately 2 ~ 3 points lower. This octane level may be below the requirements of the engine.

  • What issues are caused by ethanol’s attraction to water?

    Ethanol molecules have a stronger bond to water molecules than to petrol molecules. In the absence of water, ethanol and petrol molecules will bond. When water is added to E10 fuel, the bond between the ethanol and petrol will weaken. When the percentage of water in E10 fuel reaches approximately 0.5%, the bond between the ethanol and petrol molecules will breakdown and the ethanol molecules will attach to the water molecules. This is called phase separation.

  • Wouldnt the cleaning properties of ethanol be good for a fuel system

    No, fuel systems that have been used for non-oxygenated fuel will have varnish deposits and surface corrosion (rust and aluminium oxides). This includes the tanks and pipes used for fuel storage and transportation. Ethanol will clean varnish as well as surface corrosion from any surface it contacts. Ethanol may dissolve plastic resins used to make some fibreglass tanks. The amount of material cleaned from all of these systems can quickly exceed the filtration capacity of fuel system filters resulting in restricted fuel flow. Ultimately engine performance is reduced and potentially damage to the engine can occur.

  • What are the negative properties of ethanol

    Ethanol has several properties that contribute to fuel system issues.

    • Ethanol is a strong cleaner (solvent).
    • Ethanol is hygroscopic (e.g., it has a strong attraction to moisture).
    • E10 fuel’s usable life span may be less than the normal length of off-season boat storage.

  • When is ethanol added to petrol?

    Ethanol is added to petrol by local or regional distributors.

  • What is ethanol?

    Ethanol is highly refined alcohol that is made from grain (typically corn) or the cellulose from other plants.

  • What is E10 fuel?

    E10 fuel is a blend of ethanol (10%) and Petrol (90%).

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