Yamaha Motor Australia Privacy Policy


In this policy “Yamaha”, ‘we’, ‘us’, and ‘our’ means Yamaha Motor Australia Pty. Ltd. ACN 002 556 989. Yamaha also has a number of related bodies corporate (“Yamaha Group”). 
Yamaha distributes throughout Australia a wide range of recreational and industrial products, including but not limited to motorcycles, scooters, four-wheelers, outboards, water vehicles, boats, golf cars and parts and accessories. We also deliver training services to our customers.

Yamaha is committed to protecting the privacy of your personal information. This policy explains how Yamaha manages the personal information that we collect, use, and disclose and how to contact us if you have any further queries about our management of your personal information. This policy does not cover personal information collected or held by Yamaha or any of its related bodies corporate (as applicable) about its employees.

Yamaha is bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth) which regulate how we may collect, use, disclose and store personal information, and how individuals may access, and correct personal information held about them. 

Personal Information 
For most products and services, it is necessary for us to collect ‘personal information’. Personal Information is any information about an individual that identifies them or by which their identity can be reasonably ascertained.  

The personal information we collect will usually be your name, identity details, contact details, demographic information such as postcodes, preferences and interests about our products and services and other information relevant to customer surveys, social media, product research and/or an offer. We may also collect further personal information depending on the product or service offered.

Sensitive Information 

Personal Information also includes ‘Sensitive Information’. Yamaha may collect Sensitive Information for certain products or services. If Yamaha collects Sensitive Information, it will not collect, use, or disclose your Sensitive Information unless you have provided your consent. 

Information we collect from your online activity

When you use the Yamaha website or mobile applications, we may collect information about your location or activity including IP address, telephone number and whether you have accessed a third-party site. We refer to this information as ‘Website Information’. 

Some of this Website Information is collected using cookies (see our section on ‘HOW WE USE COOKIES’) and is used to improve our services and enhance your online experience with us and does not identify the internet browser. Where we do identify you (such as where a customer has logged onto one of our online services), we treat any use or disclosure of that information in accordance with this policy.

Inormation we collect from Candidates

If you have applied for employment with us or an entity in the Yamaha Group, this privacy policy applies to the personal information that you share with us or the Yamaha Group, or that is otherwise acquired by us or the Yamaha Group, during the application and/or recruitment process, including but not limited to: 

  • your name, address, email address, telephone number and other contact information; 
  • personal information contained in your CV, resume, cover letter and other accompanying documents relating to your application; 
  • personal information obtained from interviews and reference checks (including referee checks and National Police Check); and 
  • personal information obtained from publicly available sources.  

We collect your personal information so that we can carry out the application and recruitment process, which includes, but is not limited to, assessing your application and skills, identifying you, verifying your information, conducting reference checks (including referee checks and National Police Checks), and complying with all applicable laws and regulations.


We collect personal information (including Sensitive Information and Website Information) so that we can:

  • identify you and conduct appropriate checks;
  • understand your needs and provide you with a product or service;
  • setup, administer and manage our products and services;
  • improve our products and services;
  • send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided;
  • contact you for market research purposes;
  • comply with our legal obligations; 
  • customise our website according to your interests; and
  • manage and administer our products and services (including monitoring, auditing and evaluation of those products and services (for example answering your requests and
    complaints, varying products and services, conducting market research, taking legal and/or enforcement action required in relation to our products and managing our relevant product portfolios).  
All phone calls to our customer relations team are recorded for quality and training purposes.  You must notify your agent should you not wish to be recorded.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your express consent, or provide you with an opportunity to say no.

Where we receive unsolicited information, we will check whether that information is reasonably necessary for or directly related to our functions or activities. If it is, we will handle this information the same way described in ‘HOW DO WE HANDLE YOUR PERSONAL INFORMATION?’. If not, we will ensure we de-identify it or destroy it. 


If you choose not to provide us with the information we have requested, we may not be able to provide you with our services or products or properly manage and administer services and products provided to you. 


We will collect your personal information directly from you and, in some cases, from other people or organisations. This may take place in several ways, such as when an application for a product or service is completed or a product or service is requested in person, over the telephone or internet or via social media, SMS and email. We collect personal information directly from you unless it is unreasonable or impracticable. 

Sometimes, personal information may be collected from a source other than the individual to which it relates such as from our related bodies corporate or from various government road and traffic authorities throughout Australia.

Regardless of who provides personal information to us, it will always be handled by Yamaha in accordance with this privacy policy.


We may provide your personal information to other entities in the Yamaha Group, and they may disclose or use your personal information for the purposes described in ‘WHY DO WE COLLECT YOUR PERSONAL INFORMATION?’ in relation to products and services they may provide to you. We will use and disclose your personal information for the purposes we collected it as well as purposes that are directly related, where you would reasonably expect us to.  We may disclose your personal information to and/or collect your personal information from:

  • other companies within the Yamaha Group and other trading divisions or departments within the same company;
  • any of our Yamaha Group joint ventures where authorised or required;
  • our franchise dealers to assist those dealers to better serve customer needs (for example, to save customers time when they contact one of our franchise dealers about vehicle servicing, roadside assistance, advice on a vehicle's features and performance or purchase of a new vehicle);
  • customer, product, business or strategic research and development organisations;
  • data warehouse, strategic learning organisations, data partners, analytic consultants;
  • social media and other virtual communities and networks where people create, share or exchange information;
  • publicly available sources of information.
  • clubs, associations, member loyalty or rewards programs and other industry relevant organisations.
  • a third party that we have contracted to provide financial services, financial products, or administrative services – for example:
    •  information technology providers; 
    • administration or business management services, consultancy firms, auditors, and business management consultants;
    • marketing agencies and other marketing service providers;
    • claims management service providers;
    • print/mail/digital service providers; and
    • imaging and document management services
  • any intermediaries, including your agent, adviser, a broker, representative or person acting on your behalf, Australian Financial Services Licensees or Australian Credit Licensees, our authorised representatives, advisers, and/or our agents;
  • a third-party claimant or witnesses in a claim.
  • a third-party as required by law; 
  • accounting or finance professionals and advisers.
  • government, statutory or regulatory bodies and enforcement bodies.
  • in the case of a relationship with a corporate partner such as a bank or a credit union, the corporate partner, and any new incoming insurer.
  • any external dispute resolution body.
  • legal and any other professional advisers or consultants.
  • hospitals and medical, health or wellbeing professionals.
  • debt collection agencies, your guarantors, organisations involved in valuing, surveying, or registering a security property, or which otherwise have an interest in such property, purchasers of debt portfolios; and
  • any other organisation or person, where you have asked them to provide your personal information to us or asked us to obtain personal information from them, for example your family member.

We will use a variety of methods to collect and disclose your personal information, including through written forms, telephone calls and electronic means. We may collect and disclose your personal information during the information life cycle, regularly, or on an ad hoc basis, depending on the purpose of collection.


Sometimes we need to provide your personal information to, or get personal information about you from persons located overseas for the same purposes as in ‘WHY WE COLLECT YOUR PERSONAL INFORMATION?’ 
The countries we usually disclose your personal information to include:

  • New Zealand; 
  • India;
  • Japan; 
  • Singapore;
  • United States of America;
  • United Kingdom;
  • Germany; 
  • France

From time to time, we may need to disclose your personal information to, and collect your personal information from, other countries not listed above. Nevertheless, we will always disclose and collect your personal information in accordance with Australian privacy laws.


Every now and then, we and any of the entities in the Yamaha Group might let you know (including via mail, SMS, email, telephone or online) about news, special offers, products and services that you might be interested in. We will engage in marketing unless you tell us otherwise. You can contact us to update your marketing preferences at any time.
In order to carry out our direct marketing, we collect your personal information from and disclose it to others that provide us with specialised data matching, trending or analytical services, as well as general marketing services (you can see the full list of persons and organisations under ‘HOW DO WE HANDLE YOUR PERSONAL INFORMATION?’).  We may also collect your personal information for marketing through competitions and by purchasing contact lists. 
We, and other people who provide us with services, may combine the personal information collected from you or others, with the information we, or the Yamaha Group or our service providers already hold about you. We may also use online targeted marketing, data and audience matching and market segmentation to improve advertising relevance to you.


A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. 

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Our websites may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the privacy policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. 


We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

The security of information is important to Yamaha and our employees, and we take all reasonable precautions to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Some of the ways we protect personal information include:

  • Yamaha staff are trained in how to keep your information secure;
  • external and internal premises security;
  • restrict access to personal information to staff who need it to perform their day-to-day functions;
  • maintaining technology products to prevent unauthorised computer access including identifiers and passwords; and
  • maintaining physical security over paper records.

You have the right to access and correct your personal information held by us.
If you request Yamaha to correct personal information we hold in relation to you, we will take reasonable steps to correct the personal information to ensure that, having regard to the purpose for which it is held, the information is accurate, up to date, complete, relevant and not misleading.

Information can be accessed, and a request to correct the personal information made, by contacting Yamaha's Privacy Officer on 1300 593 600 or by emailing  corporate.services@yamaha-motor.com.au.

Yamaha may charge an access fee to cover the cost of retrieving the information and supplying it to the person who has requested access.

Access to personal information may be refused in a number of circumstances, such as where the information relates to anticipated legal proceedings or the request for access is frivolous or vexatious. If we deny or restrict an individual’s access, we will explain why.

If you believe that any of the information we are holding about you is incorrect or incomplete, please write to or email to Yamaha’s Privacy Officer as soon as possible. We will promptly correct any information found to be incorrect.


If you believe that the privacy of your personal information has been compromised, you are entitled to complain. Complaints can be made by contacting the person or department you were dealing with or by calling Yamaha’s Privacy Officer on 1300 593 600 or by emailing corporate.services@yamaha-motor.com.au. We will respond to complaints as soon as possible.

If you disagree with our decision, you may refer your complaint to the Office of the Australian Information Commissioner by visiting  www.oaic.gov.au, calling 1300 363 992 or by emailing the Office of the Australian Information Commissioner


If you would like more information about Yamaha’s approach to privacy are encouraged to contact the Yamaha Customer Relations Officer on 1300 593 600 or by emailing corporate.services@yamaha-motor.com.au.


This policy may change from time to time. Please visit our website regularly as we will let you know of any changes to this policy by a notification on our website. In addition, over the course of our relationship with you, we may tell you more about how we handle your information.  This could be when you complete an application or form.  We recommend you review these statements as they have more specific details for your product holding.